Identified - A problematic instance of our player components was identified as the source of the issues. This instance has been temporarily removed from our load balancers while our team works to restore it to full health.
Players should now load properly from other instances.
More information to follow.

May 20, 16:23 UTC
Investigating - We are investigating an issue where Triton Web Radio players could fail to load. When this happens, users will see "An Internal Error Has Occurred" appear instead of the player. Closing the browser or reloading the page sometimes works to load the player.
This issue is only affecting Triton Web players and does not have any impact whatsoever on the live streams themselves or mobile apps using the Triton SDK.
More information to come.

May 20, 15:53 UTC
Update - We have deployed platform update that allows us to improve reporting capabilities. It is now possible to run reports with a start date that is up to 13 months in the past. However, the report's end date will be capped at a maximum of 90 days from the start date. This means that users wishing to run reports that cover a year can now do so by running 4 separate reports.
Users who are in need of reporting coving more than 13 months in the past are instructed to communicate with our Support Team (supportdesk@tritondigital.com).
More information to follow.

May 19, 19:29 UTC
Identified - As part of a previous incident (https://status.tritondigital.com/incidents/8my5chtpbpxw), the team had put in place a mitigation mechanism to restrict Tap Explore queries to be a maximum of 90 days in the past. Since the data display issues were resolved, the incident was closed but the temporary measure of limiting query periods to 90 days is still in effect to ensure product stability.
However, work is still being done to restore capabilities for larger queries.
To make tracking of the temporary limitation easier, we are moving this to its own incident.
At present, we cannot give an ETA of when this limitation will be removed.
More information to follow.

Apr 29, 20:35 UTC
Update - Our monitoring has shown that data queries to our various products are running as except for peak usage hours which occur in North American morning (from 13:00 to 16:00 UTC which is around 9:00 to 12:00 EST). Users running large queries during those times might experience issues where they get an error message or "No Data" as a result of the query. We advise these users to wait a few minutes and retry their query.
Our teams have identified several data optimization initiatives which are being added to our various development sprints. The situation should improve as these initiatives are deployed over the coming days.
More information to follow.

May 17, 15:06 UTC
Identified - We have identified the cause of the issue and area applying mitigation measures.
The majority of queries should be running a bit smoother now and data should be showing. Large queries might still have issues completing. If your query results in No Data, please wait a minute and re-run your query. The situation should improve in the following hours.
More information to follow.

May 12, 22:06 UTC
Investigating - We have become aware of an issue with some of our data mechanisms which is causing certain user interfaces to be slow or show no data when making queries. Please note that no data loss is being incurred by this issue.

Affected components are as follows:
- Podcast Metrics
- Webacst Metrics
- Streaming Metrics (excluding Realtime stats and audience pages)
- Tap Forecasting
- Tap Explore

More information to come.

May 12, 20:17 UTC
Identified - At 23:00 UTC yesterday, after much effort, the team was able to restore connectivity to our Singapore data centre. However, it was discovered that a network switch has failed.
The result is that our Singapore data centre is now operating at half capacity until this equipment can be replaced. Listeners are able to be served from this location and capacity is being managed through our normal platform redundancy to other data centres.
We are estimating 3 to 5 days for this equipment to be delivered to the location and installed.
More information to follow.

May 17, 14:41 UTC
Investigating - We have become aware of an issue with our Singapore data centre which has become unreachable. Our infrastructure team is working towards restoring connectivity. All listeners has been redirected to other data centres.
More information to follow.

May 16, 19:11 UTC
AMERICAS Degraded Performance
90 days ago
99.99 % uptime
Today
East - Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
West - Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Delivery Operational
90 days ago
99.99 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-Demand Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Yield-Op Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Legacy Tap UI Degraded Performance
90 days ago
100.0 % uptime
Today
TAP UI Operational
90 days ago
100.0 % uptime
Today
Tap Reporting Degraded Performance
90 days ago
100.0 % uptime
Today
Tap Reporting - Inventory Availability Forecasting Degraded Performance
90 days ago
100.0 % uptime
Today
Tap Explore Degraded Performance
90 days ago
100.0 % uptime
Today
Media Buying API ? Operational
90 days ago
100.0 % uptime
Today
Order Management System (OMS) Proxy Operational
90 days ago
100.0 % uptime
Today
Yield-Op UI Operational
90 days ago
100.0 % uptime
Today
Yield-Op Analytics Dashboard (Rill) Operational
90 days ago
100.0 % uptime
Today
Yield-Op Scheduled Reports Operational
90 days ago
100.0 % uptime
Today
3rd Party Trackers & Programmatic Impressions Operational
90 days ago
100.0 % uptime
Today
Metrics API (Advertising + Measurement) Operational
90 days ago
100.0 % uptime
Today
Podcast Metrics UI Degraded Performance
90 days ago
100.0 % uptime
Today
Streaming Metrics UI Degraded Performance
90 days ago
100.0 % uptime
Today
Webcast Metrics UI Degraded Performance
90 days ago
100.0 % uptime
Today
Webcast Metrics API Operational
90 days ago
100.0 % uptime
Today
Data Collection Services (LT / LC) ? Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management Portal Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management API Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Operational
90 days ago
100.0 % uptime
Today
Omny.fm Publishing Operational
90 days ago
100.0 % uptime
Today
Single Sign On Services Operational
90 days ago
100.0 % uptime
Today
Login services Operational
90 days ago
100.0 % uptime
Today
Custom Reports Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Forecasting Tool Operational
90 days ago
100.0 % uptime
Today
Triton Console Operational
90 days ago
100.0 % uptime
Today
3rd party cookie synchronization Operational
90 days ago
100.0 % uptime
Today
Omny Studio Webhooks Service Operational
Data Export Services Operational
90 days ago
100.0 % uptime
Today
EMEA Degraded Performance
90 days ago
99.99 % uptime
Today
Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Delivery Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-Demand Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Ad Delivery Operational
90 days ago
99.99 % uptime
Today
Yield-Op Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Legacy Tap UI Degraded Performance
90 days ago
100.0 % uptime
Today
Tap Reporting Degraded Performance
90 days ago
100.0 % uptime
Today
Tap Reporting - Inventory Availability Forecasting Degraded Performance
90 days ago
100.0 % uptime
Today
Tap Explore Degraded Performance
90 days ago
100.0 % uptime
Today
Media Buying API Operational
90 days ago
100.0 % uptime
Today
Order Management System (OMS) Proxy Operational
90 days ago
100.0 % uptime
Today
Yield-Op UI Operational
90 days ago
100.0 % uptime
Today
Yield-Op Analytics Dashboard (Rill) Operational
90 days ago
100.0 % uptime
Today
Yield-Op Scheduled Reports Operational
90 days ago
100.0 % uptime
Today
3rd Party Trackers & Programmatic Impressions Operational
90 days ago
100.0 % uptime
Today
Metrics API (Advertising + Measurement) Operational
90 days ago
100.0 % uptime
Today
Podcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Streaming Metrics UI Degraded Performance
90 days ago
100.0 % uptime
Today
Webcast Metrics UI Degraded Performance
90 days ago
100.0 % uptime
Today
Webcast Metrics API Degraded Performance
90 days ago
100.0 % uptime
Today
Data Collection Services (LT / LC) Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management Portal Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management API Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Operational
90 days ago
100.0 % uptime
Today
Omny.fm Publishing Operational
90 days ago
100.0 % uptime
Today
Single Sign On Services Operational
90 days ago
100.0 % uptime
Today
Login services Operational
90 days ago
100.0 % uptime
Today
Custom Reports Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Forecasting Tool Operational
90 days ago
100.0 % uptime
Today
Triton Console Operational
90 days ago
100.0 % uptime
Today
3rd party cookie synchronisation Operational
90 days ago
100.0 % uptime
Today
TAP UI Operational
90 days ago
100.0 % uptime
Today
Omny Studio Webhooks Service Operational
Data Export Services Operational
90 days ago
100.0 % uptime
Today
APAC Partial Outage
90 days ago
99.9 % uptime
Today
South East & Pacific - Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
South - Live Streaming Delivery Partial Outage
90 days ago
96.79 % uptime
Today
Podcast Delivery Operational