The issue was resolved by the provider and we are no longer seeing any issues.
Dec 12, 14:05 UTC
We have determined the source of the issue in Vancouver to be related to work being done by a provider at the datacenter. The issue was resolved by the provider and we are no longer seeing any issues. We will continue to monitor this situation closely.
Dec 11, 17:33 UTC
We are investigating possible issues related to our Vancouver datacenter. Updates will follow as soon as we have more information.
Dec 11, 16:37 UTC
COMPLETED: We have rolled-back to the previous version of or MediaGateway. If you continue to experience problems, please contact our support team at http://support.tritondigital.com.
Nov 30, 16:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 12:00 UTC
A planned software release will take place from 2017-11-27 @7AM EST to 2017-11-30 @5PM EST.
This update introduces the following features and enhancements:
- Enhancements to robustness of HLS protocol for adaptive bitrate in cases of marginal network conditions
This update affects the following components:
UPDATE: We have identified an issue during roll-out which causes some listeners to experience audio to skip. We are currently rolling back to the previous version.
Nov 29, 17:10 UTC