Network Maintenance on Newark datacenter for 2020-02-24 at 11:00AM UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 11:00 UTC
Scheduled - A network maintenance on Newark Data Center will take place on February 24th which is expected to run for up to 48 hours in length.

We will be performing an upgrade on our internal network at the same time we are adding capacity to our streaming platform .

There is an expected to be brief downtime for streaming services. The redundancy in place for our services should make this short downtime seamless and non impacting for end users.

Our team will be monitoring the situation closely throughout the scheduled maintenance.

If you have any questions or concerns, please feel free to reach out by opening up a Support ticket.

Best Regards,
Your Triton Digital Team
Midroll Ad Targeting Issue
Monitoring - Our Engineering teams have deployed the resolution for this issue. We are currently monitoring the situation.
Feb 19, 22:30 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 19, 17:20 UTC
Update - Our Engineering teams have identified the cause of this issue. They are working towards the resolution. We will update this posting as more information develops.
Feb 19, 17:18 UTC
Update - We are continuing to investigate this issue.
Feb 19, 03:52 UTC
Update - We are continuing to investigate this issue.
Feb 19, 03:52 UTC
Investigating - For podcast episodes with multiple mid-roll ad markers, all mid-roll ads are being inserted at the the time stamp of the first marker.
Feb 19, 03:34 UTC
Reports of looping audio being served in podcasts
Update - UPDATE: Our Development and Engineering teams have developed a solution for this issue and have deployed this solution for impacted customers. They are working to deploy this new system across our entire network. More information will follow.
Feb 12, 19:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 01:03 UTC
Investigating - We are currently investigating this issue.
Jan 16, 22:12 UTC
Uptime over the past 90 days. View historical uptime.
Streaming Platform Operational
90 days ago
99.99 % uptime
Today
Podcast Operational
90 days ago
99.99 % uptime
Today
Live Streaming Operational
Advertising Platform Degraded Performance
90 days ago
100.0 % uptime
Today
Ad Delivery Operational
Media Buying API ? Operational
90 days ago
100.0 % uptime
Today
Tap Explore Operational
Tap Reporting Operational
Tap UI Operational
Tap Reporting - Inventory Availability Forecasting Operational
Yield-Op Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Yield-Op UI Degraded Performance
90 days ago
100.0 % uptime
Today
Yield-Op analytics Dashboard (Metamarkets) Operational
90 days ago
100.0 % uptime
Today
Impressions and 3rd party Trackers Operational
90 days ago
100.0 % uptime
Today
Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Yield-Op Datawarehouse Operational
90 days ago
100.0 % uptime
Today
Measurement Platform Operational
Data Collection Services (LT / LC) ? Operational
Webcast Metrics Operational
Webcast Metrics Local Operational
Webcast Metrics Reporting Operational
Podcast Metrics Operational
Podcast Metrics Reporting Operational
Omny Studio Operational
90 days ago
100.0 % uptime
Today
Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Omny.fm publishing ? Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Feb 26, 2020

No incidents reported today.

Feb 25, 2020

No incidents reported.

Feb 24, 2020
Podcast delivery issues in South America
Resolved - We are marking this incident as resolved.
Feb 24, 14:23 UTC
Investigating - We are investigating reports of podcast delivery issues in South America. More information will follow.
Feb 20, 17:21 UTC
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020
Yield Op Reporting issue (Delivery unaffected)
Resolved - The data has been restored to our reporting system. We are marking this issue resolved.
Feb 21, 19:42 UTC
Identified - Our data management teams are restoring this data to the reporting sub-systems. Updates will follow.
Feb 21, 14:42 UTC
Update - Our data management team is still working on fixing the issue and retrieving missing data. The impression data is not lost and will be available soon.

We will update this posting as more information develops.
Feb 20, 23:44 UTC
Update - Our data management teams have determined the cause of this issue and are working towards a resolution. The impression data will be available when this issue is resolved. More information will follow.
Feb 20, 15:44 UTC
Update - We are continuing to investigate this issue.
Feb 20, 14:18 UTC
Investigating - We are currently investigating an issue where impressions are not being recorded in our reporting DataWarehouse. This is only impacting Looker provided reports, your information is secure and available in MetaMarkets. More information will follow.
Feb 20, 13:54 UTC
Feb 20, 2020
Podcast platform maintenance for 2020-02-18 @7AM to 2020-02-20 @7am EDT
Completed - The scheduled maintenance has been completed.
Feb 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 12:00 UTC
Scheduled - A planned software release will take place on 2020-02-18 @7AM to 2020-02-20 @7am EDT

This update introduces the following features and improvements:
- Support for etags in RSS feeds
- Ability to delete podcast episodes
- Support for "full reset" through cache api
- Support for rss-refresh through cache api
- cache management improvements

Podcasting service will not be affected.
Feb 15, 18:59 UTC
Feb 19, 2020
Podcast Ad Delivery maintenance for 2020-02-19 at 11:00 AM EST
Completed - The scheduled maintenance has been completed.
Feb 19, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 16:00 UTC
Scheduled - A planned software maintenance will take place on 2020-02-19 at 11am EST.

This update introduces the following change:
- Podcast Ad delivery engine uses advertiser’s IAB category to perform “competitive separation” or “competitive exclusion”. This blocks multiple advertisers/brands that are competitive with one another from being served in the same download.

The unique combination of the category and sub-category need to be matched by another advertiser for category separation to occur.
i.e. IAB13 - Personal Finance + IAB13-2 Credit/Debt & Loans is ONE category and competitive separation will only be performed if another advertiser has that unique IAB combination assigned as well.

Same Advertiser Behaviour
Competitive separation does not occur for flights which are assigned to the same advertiser. i.e. if you have multiple flights with the same advertiser assigned then both flights can deliver in the same download.

Over-riding Competitive Separation
The 'IAB24 - Uncategorized' category is special and competitive separation will not apply. This means that an uncategorized flight can run alongside any other flight.


Please note that there is no interruption to ad-serving or reporting data collection during this maintenance.
If you have any questions, please contact us by creating a Support ticket.


Best Regards,
Your Triton Digital Team
Feb 18, 15:28 UTC
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Incident at MTL Datacenter
Resolved - This incident has been resolved.
Feb 14, 19:41 UTC
Monitoring - We are reporting on an overnight issue with a single ISP in the Montreal Data Center. There was an interruption on that circuit between 0210H and 0250H. There would have been a very short impact on streaming services that are served from that facility. This incident was brief in nature, there is no current impact. We are working with them to see why this was and monitoring the circuit for any more interruptions.
Feb 14, 10:05 UTC
Network Maintenance on London datacenter for 2020-02-14 at 2:00AM UTC
Completed - The scheduled maintenance has been completed.
Feb 14, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 02:00 UTC
Scheduled - A network maintenance on London datacenter will take place on February 14th which is expected to run for up to 4 hours in length.

One of our service providers will be performing an upgrade on a core network equipment.

There is an expected to be brief downtime for streaming services. The redundancy in place for our services should make this short downtime seamless and non impacting for end users.

Our team will be monitoring the situation closely throughout the scheduled maintenance.

If you have any questions or concerns, please feel free to reach out by opening up a Support ticket.

Best Regards,
Your Triton Digital Team
Feb 6, 13:45 UTC
Feb 13, 2020

No incidents reported.

Feb 12, 2020
ISP Issue Montreal DataCenter
Resolved - We have verified that this issue is resolved.
Feb 12, 20:38 UTC
Monitoring - We are currently monitoring this issue.
Feb 12, 14:39 UTC
Investigating - We are investigating an overnight issue with a single ISP in the Montreal Data Center. There was an interruption on that circuit that had a very short impact on streaming services that are served from that facility. This incident was brief in nature, there is no current impact. More information will follow.
Feb 12, 13:41 UTC
Reports of slow Podcast downloads in Brasil
Resolved - We are marking this issue as resolved.
Feb 12, 19:23 UTC
Monitoring - A fix has been implemented. More details to follow.
Jan 15, 22:13 UTC
Investigating - We are investigating reports of slowness downloading podcasts in Brazil.
More information will follow.
Jan 15, 19:38 UTC
Network Maintenance on Dallas datacenter for 2020-01-12 at 8:00AM UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 08:01 UTC
Scheduled - A network maintenance on Dallas datacenter will take place on February 12th which is expected to run for up to 4 hours in length.

One of our service providers will be performing an upgrade on a core network equipment.

There is an expected to be brief downtime for streaming services. The redundancy in place for our services should make this short downtime seamless and non impacting for end users.

Our team will be monitoring the situation closely throughout the scheduled maintenance.

If you have any questions or concerns, please feel free to reach out by opening up a Support ticket.

Best Regards,
Your Triton Digital Team
Feb 11, 20:21 UTC
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