TAP and OCM flight changes made June 1st (after 8.00 am EDT) are currently delayed
Identified - We are currently investigating an issue where Podcasting TAP and OCM flights:
- Whether created or updated today after 8.00 am EDT (with 1 June as a start date) are not currently delivering.
- Where the status was updated today after 8.00 am EDT (ie: paused, archived , as fast as possible, etc) the updated status has not been taken into account.

Our teams have already identified a path forward and are working towards a resolution.
Jun 1, 18:48 UTC
TAP Reconciliation Report timing out
Investigating - We are currently investigating time outs when running the Recon report from TAP. More information will follow.
Jun 1, 16:07 UTC
New Notification Options for Triton Digital Status Page
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 12:35 UTC
Investigating - Subscribers! You can now edit your subscription selections!
Simply go through the subscription process again (click "Subscribe" and enter your contact info – you will not need to confirm) then select the components or products you want to subscribe to. Don't forget to click Save at the bottom.

For more information, see the Knowledge base article "How to get Statuspage alerts and notifications."
May 29, 20:17 UTC
Possible networking issues in Singapore
Monitoring - Update: This ISP has informed us that the root cause is an undersea cable. Our Engineering teams are continuing to work with this ISP to mitigate potential issues and have rerouted our traffic to avoid this internet route. The current Estimated Time of Repair is early June.
May 28, 12:58 UTC
Investigating - Our main ISP associated with our datacenter in Singapore has notified us that they have opened an unscheduled maintenance to address possible packet loss issues on their network. We are working with that ISP to reduce any impact.
Updates will follow.
Apr 30, 14:54 UTC
Uptime over the past 90 days. View historical uptime.
Streaming Platform Operational
90 days ago
100.0 % uptime
Today
Podcast Operational
90 days ago
100.0 % uptime
Today
Live Streaming Operational
Advertising Platform Degraded Performance
90 days ago
99.91 % uptime
Today
Ad Delivery Degraded Performance
Media Buying API ? Operational
90 days ago
100.0 % uptime
Today
Tap Explore Operational
Tap Reporting Degraded Performance
Tap UI Operational
Tap Reporting - Inventory Availability Forecasting Operational
Yield-Op Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Yield-Op UI Operational
90 days ago
100.0 % uptime
Today
Yield-Op analytics Dashboard (Metamarkets) Operational
90 days ago
100.0 % uptime
Today
Impressions and 3rd party Trackers Operational
90 days ago
100.0 % uptime
Today
Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Yield-Op Datawarehouse Operational
90 days ago
100.0 % uptime
Today
On-Demand Ad Delivery Operational
90 days ago
99.26 % uptime
Today
Live Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Measurement Platform Operational
Data Collection Services (LT / LC) ? Operational
Webcast Metrics Operational
Webcast Metrics Local Operational
Webcast Metrics Reporting Operational
Podcast Metrics Operational
Podcast Metrics Reporting Operational
Omny Studio Operational
90 days ago
99.97 % uptime
Today
Management Portal ? Operational
90 days ago
99.95 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Omny.fm publishing ? Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Podcast platform maintenance from 02-06-2020 @7AM to 04-06-2020 @11PM EST Jun 2, 12:00 - Jun 5, 04:00 UTC
A planned software release will take place on 02-06-2020 @7AM to 04-06-2020 @11PM EST

This update introduces the following features and improvements:
- Refresh-Rss through cache API
- non-lowercase domains do not display in PCM

Podcasting service will not be affected.
Posted on May 29, 19:07 UTC
Past Incidents
Jun 1, 2020

Unresolved incidents: TAP and OCM flight changes made June 1st (after 8.00 am EDT) are currently delayed, TAP Reconciliation Report timing out, New Notification Options for Triton Digital Status Page.

May 31, 2020

No incidents reported.

May 30, 2020
Datadog's monitoring dashboards are running in a degraded mode
Resolved - We've applied a fix provided by the third party provider Datadog. Data is now displayed in our Datadog monitoring dashboards. Rest assured, for these cases we have plenty of other internal monitoring tools to ensure that our services are running properly.

For more information please visit Datadog's Status Page linked below:

https://status.datadoghq.com/
May 30, 20:33 UTC
Identified - Our Datadog monitoring dashboards are running in a degraded mode since around 6.45 am EST, therefore the data from past hours is not displayed. The issue originates at the third party provider side.

They are aware of the issue and are actively working on resolving the situation. Note that only the monitoring through Datadog is affected, we have plenty of other internal monitoring tools to ensure that our services are running properly. More updates will follow.
May 30, 12:26 UTC
May 29, 2020
OCM Forecasting Tool, TAP Forecasting Tool, TAP Explore, Webcast Explore and Podcast Metrics failing to load
Resolved - This incident has been resolved.
May 29, 18:06 UTC
Update - We are continuing to monitor for any further issues.
May 29, 07:31 UTC
Monitoring - A fix has been implemented and we are now monitoring these components coming back online.
May 29, 07:27 UTC
Identified - The issue has now been identified and we are implementing a resolution now
May 29, 06:25 UTC
Update - We are continuing to investigate this issue.
May 29, 05:36 UTC
Update - Issue is also impacting OCM Forecasting tool
May 29, 05:36 UTC
Update - We are continuing to investigate this issue.
May 29, 04:53 UTC
Update - The issues is also impacting TAP Explore and Forecasting Tools. Updating Statuspage to reflect this
May 29, 04:53 UTC
Investigating - We are currently investigating an issue with Podcast Metrics and Webcast Explore where the data is failing to load.
May 29, 04:43 UTC
May 28, 2020
Yield-Op scheduled maintenance for 2020-05-28 at 10:00 AM EST
Completed - The scheduled maintenance has been completed.
May 28, 14:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 14:00 UTC
Scheduled - A planned software maintenance will take place on 2020-05-28 at 10.00 am EDT.

This update introduces the following change:

Increase granularity of Inventory Exclusion Rules:
This setting was already available within the Configuration page under a section labelled "Inventory Exclusion Rules" that will be renamed "Global Inventory Exclusion Rules"

Using Global inventory exclusion rules, you can specify what inventory you don’t want to be exposed programmatically.
After the maintenance, in addition to inventory type and geo: any targeting that is exposed in Yield-Op will be available within the Global Inventory Exclusion Rules (Geo, Device, Content, 1st Party Data)


Please note that there is no interruption to Yield-Op UI, ad-serving or reporting data collection during this maintenance.
If you have any questions, please contact us by creating a Support ticket.

Best Regards,
Your Triton Digital Team
May 27, 21:00 UTC
Media preparation issue
Resolved - This incident has been resolved.
May 28, 11:51 UTC
Monitoring - We have identified the root cause and this issue has been addressed
May 27, 20:42 UTC
Investigating - We are currently investigating an issue with our media preparation service. This is impacting customers ability to upload content to Tap.
Also media transcoding of new new media in bid response for Yield Op will occur with some delay (only new media from Yield-Op is impacted)
May 27, 17:38 UTC
May 27, 2020
TD Widgets update to v1.0.30
Completed - The scheduled maintenance has been completed.
May 27, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 26, 10:39 UTC
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Possible networking issues in North America
Resolved - One of our provider's had an equipment failure in Seattle. This issue is now resolved.
May 22, 14:42 UTC
Monitoring - Network traffic seems to be stabilizing but we continue to monitor the situation.
May 22, 14:11 UTC
Investigating - We are currently investigating a potential network traffic issue in North America. East and West coast stations could be affected. More information will follow.
May 22, 13:57 UTC
May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020
Network Maintenance on our Singapore datacenter for 19 May 2020 at 4:00 PM UTC
Completed - The scheduled maintenance has been completed.
May 19, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 16:00 UTC
Scheduled - A network maintenance on the Singapore datacenter will take place on 19 May 2020 which is expected to run for up to 3 hours in length.

One of our service providers will be performing an upgrade on a core network equipment.

There is an expected to be brief downtime for streaming services. The redundancy in place for our services should make this short downtime seamless and non impacting for end users.

Our team will be monitoring the situation closely throughout the scheduled maintenance.

If you have any questions or concerns, please feel free to reach out by opening up a Support ticket.

Best Regards,
Your Triton Digital Team
May 15, 18:37 UTC
Issues logging in to Triton Ad Platform, Metrics and other products
Resolved - This incident has been resolved.
May 19, 09:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 08:27 UTC
Update - We are continuing to investigate this issue.
May 19, 08:08 UTC
Update - We are continuing to investigate this issue.
May 19, 08:02 UTC
Investigating - We have been alerted to an issue with login attempts not working for several products and are investigating.
May 19, 08:01 UTC
May 18, 2020
Triton Web-SDK Release 2.9.36
Completed - The scheduled maintenance has been completed.
May 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:01 UTC
Scheduled - Triton Web-SDK Release 2.9.36
May 15, 10:10 UTC
← Incident History Powered by Statuspage