In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 05:00 UTC
Scheduled - SCHEDULED
A planned hardware maintenance will take place on 2017-12-14 @12AM EST to 2017-12-15 @12PM EST

This update introduces the following features and enhancements:
- Upgrade 4 MediaGateways in our Ashburn VA site to 10Gbps network cards

The following components will be updated:
- 4 MediaGateways in our Ashburn VA site

Streaming service will not be affected.
Streaming Platform Operational
Podcast   Operational
Live Streaming   Operational
Advertising Platform Operational
Ad Delivery   Operational
Tap Reporting   Operational
Tap UI   Operational
Tap Reporting - Inventory Availability Forecasting   Operational
Measurement Platform Operational
Data Collection Services   Operational
Webcast Metrics   Operational
Webcast Metrics Local   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - A planned software release will take place for 2017-12-11 at 9:00PM EST/EDT.
Please note that there is no interruption to ad-serving or reporting data collection during this maintenance.

The components impacted will be as follows:
- Ad Delivery – (No impact)
- Tap Reporting – (No impact)
- Tap UI – (Temporary unavailable)

If you have any questions, please contact us by creating a Support ticket.

Best Regards,
Your TritonDigitalTeam
Posted on Dec 11, 21:32 UTC
Past Incidents
Dec 13, 2017

No incidents reported.

Dec 12, 2017
Resolved - The issue was resolved by the provider and we are no longer seeing any issues.
Dec 12, 14:05 UTC
Monitoring - We have determined the source of the issue in Vancouver to be related to work being done by a provider at the datacenter. The issue was resolved by the provider and we are no longer seeing any issues. We will continue to monitor this situation closely.
Dec 11, 17:33 UTC
Investigating - We are investigating possible issues related to our Vancouver datacenter. Updates will follow as soon as we have more information.
Dec 11, 16:37 UTC
Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017
Completed - The scheduled maintenance has been completed.
Dec 5, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:00 UTC
Scheduled - SCHEDULED
A planned configuration change will take place on 2017-12-05 @1PM EST

This update introduces the following features and enhancements:
- Load balancer configuration change to solve iOS 11 ad stitching issues

The following components will be updated:
- MediaCaster

Podcast service will not be affected.
Dec 4, 16:37 UTC
Dec 4, 2017
Completed - The scheduled maintenance has been completed.
Dec 4, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:00 UTC
Scheduled - A planned software release will take place on 2017-12-04 at 11 AM ET.

This update introduces the following features and enhancements:
- When available, new parameters will be passed to the cookie sync service for advertising purposes
- age, dob, yob, gender and ip

This update affects the following components:
- Triton Web SDK
- Triton Widgets
- Triton Web Player V4

Triton Digital standard mobile applications and iOS/Android SDK WILL NOT be affected by this maintenance.
Nov 29, 17:27 UTC
Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.

Nov 30, 2017
Completed - COMPLETED

COMPLETED: We have rolled-back to the previous version of or MediaGateway. If you continue to experience problems, please contact our support team at http://support.tritondigital.com.
Nov 30, 16:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 12:00 UTC
Scheduled - SCHEDULED
A planned software release will take place from 2017-11-27 @7AM EST to 2017-11-30 @5PM EST.

This update introduces the following features and enhancements:
- Enhancements to robustness of HLS protocol for adaptive bitrate in cases of marginal network conditions

This update affects the following components:
- MediaGateway

UPDATE: We have identified an issue during roll-out which causes some listeners to experience audio to skip. We are currently rolling back to the previous version.
Nov 29, 17:10 UTC