Get webhook notifications whenever Triton Digital Platform Status creates an incident, updates an incident, resolves an incident or changes a component status.
Monitoring - The update DMP segment data provided by TruOptic has finished processing. Campaigns targeting these segments should now be back to delivering normally. We will be monitoring the situation closely.
Mar 17, 2024 - 22:52 UTC
Update - Updated DMP Segment data has been provided by TruOptic. We are currently processing the data to make it available for listener profile enrichment and therefore ad delivery. Given the size of the data provided, this process is expected to continue for 24-36 hours. More information to come.
Mar 15, 2024 - 20:48 UTC
Identified - We have identified an issue impacting the data flow from TruOptik to Triton, resulting in less listener IPs matching to the DMP data. This is potentially impacting the delivery of flights targeting DMP Segments provided by TruAudience. The provider is currently working on a fix. We expect the files to be pushed to our system and processed in the next 2 days. More information to come.
Mar 15, 2024 - 12:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 2024 - 17:22 UTC
Scheduled - A software release will take place between March 13th 2024 and March 27th 2024UTC Streaming delivery servers will be updated within the time window expected for scheduled maintenances under your SLA, unless we can re-route the traffic to other servers prior to the update.
This maintenance will only restart servers in order to change how we connect to our pre-roll prevention database.
This new release will be introduced on the following services: - Media Gateway (MG)
In order to minimize potential listener impacts, live streaming (MG) maintenances are spread over 3 or 4 deployment phases (one per night). The redundancy in place for our streaming services provides non impacting experience for most listeners. During a maintenance window, selected live streaming instances (MG) stop accepting new listeners and route all new listener traffic to alternate streaming instances. During this period, active sessions are kept alive for a minimum of 12 hours. Long-duration listener sessions (>12h) will get disconnected. The Media Relay (MR) maintenances are spread in 2 phases and could impact all listenership for a few seconds if the service can't recover the stream within the set buffer time. In such case, the system will failover on the second Media Relay automatically.
Our team will be monitoring the situation closely throughout the scheduled maintenance. If you have any questions or concerns, please feel free to reach out by opening up a ticket via our Support portal: http://support.tritondigital.com/.
Best Regards, Your Triton Digital Team
Mar 13, 202417:22 - Mar 27, 202417:22 UTC
AMERICAS
Under Maintenance
90 days ago
100.0
% uptime
Today
East - Live Streaming Delivery
Under Maintenance
90 days ago
100.0
% uptime
Today
West - Live Streaming Delivery
Under Maintenance
90 days ago
100.0
% uptime
Today
Podcast Delivery
Operational
90 days ago
100.0
% uptime
Today
Live Streaming Ad Delivery
Operational
90 days ago
100.0
% uptime
Today
On-Demand Ad Delivery
Operational
90 days ago
100.0
% uptime
Today
Podcast Ad Delivery
Operational
90 days ago
100.0
% uptime
Today
Yield-Op Ad Delivery
Operational
90 days ago
100.0
% uptime
Today
Legacy Tap UI
Operational
90 days ago
100.0
% uptime
Today
TAP UI
Operational
90 days ago
100.0
% uptime
Today
Tap Reporting
Operational
90 days ago
100.0
% uptime
Today
Tap Reporting - Inventory Availability Forecasting
Operational
90 days ago
100.0
% uptime
Today
Tap Explore
Operational
90 days ago
100.0
% uptime
Today
Media Buying API
?
Operational
90 days ago
100.0
% uptime
Today
Order Management System (OMS) Proxy
Operational
90 days ago
100.0
% uptime
Today
Yield-Op UI
Operational
90 days ago
100.0
% uptime
Today
Yield-Op Analytics Dashboard (Rill)
Operational
90 days ago
100.0
% uptime
Today
Yield-Op Scheduled Reports
Operational
90 days ago
100.0
% uptime
Today
3rd Party Trackers & Programmatic Impressions
Operational
90 days ago
100.0
% uptime
Today
Metrics API (Advertising + Measurement)
Operational
Resolved -
Microsoft has resolved this issue and there is no further latency when accessing Sam cloud from the impacted regions. We are marking this issue as resolved.
Mar 18, 12:17 UTC
Update -
Our teams have investigated this issue and found that there is a latency issue connecting to the Microsoft Azure clusters. This issue is only impacting specific zones in South Africa. Users in other regions are not being impacted by this issue, we are therefore marking the Americas and EMEA regions as Fully operational.
More information will follow.
Mar 14, 16:12 UTC
Investigating -
Our teams are investigating an issue where users are experiencing lag in accessing the Sam Cloud UI. Some listeners may also be experiencing a momentary disruption of a stream as this appears to be a latency issue with a 3rd party.
More information will follow.
Mar 14, 13:07 UTC
Mar 17, 2024
Unresolved incident: DMP Segments - Issue impacting the data flow from TruOptik to Triton.
Mar 16, 2024
No incidents reported.
Mar 15, 2024
Mar 14, 2024
Mar 13, 2024
Unresolved incident: Live Streaming - Maintenance.
Resolved -
A fix has been deployed and functionality has returned. Users will once again be able to copy flights along with their creatives.
Mar 8, 20:22 UTC
Investigating -
We are investigating further reports of users seeing an errors in Tap when copying a flight with a creative. More information to come.
Mar 8, 15:55 UTC
Resolved -
The fix has been applied and flights can now be copied along with their creatives without issues. This incident is considered resolved.
Mar 7, 21:50 UTC
Identified -
Our teams have identified the cause of this issue and a fix is being developed.
Mar 7, 21:20 UTC
Investigating -
We are currently investigating an issue where copying creatives in Tap returns an error stating that the creative exists. More information will follow.
Mar 7, 19:40 UTC