Get webhook notifications whenever Triton Digital Platform Status creates an incident, updates an incident, resolves an incident or changes a component status.
Identified - We have identified the cause of the issue and our team is working on developing a fix. More information to come.
Aug 26, 2026 - 19:28 UTC
Update - Our team continues to investigate the cause of the issue, which is proving to be more challenging to locate than previously anticipated. More information to come.
Aug 25, 2026 - 17:43 UTC
Investigating - We are currently investigating an issue impacting Manadge (TAP Programmatic Analytics Dashboard). The Deal ID is not available as a filter. This can disrupt Dashboard already created that were filtered by Deal ID. More information to come.
Aug 21, 2026 - 14:56 UTC
Monitoring - Mitigation measures have been applied by the third party platform. The volume of requests has returned to normal operating parameters. While we do not expect further issues, we will monitor the situation closely for the time being. More information to come.
Aug 25, 2026 - 20:59 UTC
Identified - We have identified the cause of the issue to be an abnormally high volume of requests coming from a third party platform. We have put mitigation measures in place to restrict traffic from this platform and are engaging with them to remediate the situation. More information to come.
Aug 25, 2026 - 16:07 UTC
Update - We are currently investigating reports of a temporary decrease in ad selection and delivery impacting On-Demand direct sold and programmatic campaigns. Ad request processing remains operational, but some publishers may experience lower than expected fill rates or delivery pacing. More information to come
Aug 25, 2026 - 15:43 UTC
Investigating - We are currently investing an issue impacting ondemand ad delivery. More information to come.
Aug 25, 2026 - 13:34 UTC
Completed -
The scheduled maintenance has been completed.
Aug 24, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 18:00 UTC
Scheduled -
A software maintenance & deployment of a new feature will take place on 2026-08-24 at 6 PM UTC. This update introduces the following changes:
* The Podcast Video report in Metrics UI will be expanded to include Engaged Views metric for YouTube API clients. This enhancement will allow clients to compare Views with Engaged Views directly within the report. Both metrics are based on data provided through the YouTube Analytics and Reporting API.
The following components will be updated: * Podcast Metrics UI
If you have any questions, please contact us by creating a Support ticket.
Best Regards, Your Triton Digital Team
Aug 24, 13:05 UTC
Resolved -
A fix was applied to our synchronization mechanism with The Trade Desk. Deals are once again sycning normally. All deals created during the incident have now properly synced to The Trade Desk. This incident is considered resolved.
Aug 24, 16:48 UTC
Identified -
We have identified a problem with our deal synchronisation mechanism with The Trade Desk. Deals created since August 20th are not syncing with The Trade Desk and therefore will not become active for delivery. We have contacted the DSP and are awaiting new authorization. Existing deals are unaffected. More information to come.
Aug 21, 20:36 UTC
Resolved -
Our team has applied mitigation measures and have fixed the issue. Clients are once again able to upload new and manage Player V4 imagery in Player Web Admin as normal. This incident is considered resolved.
Aug 24, 15:59 UTC
Identified -
We have identified an issue with the upload mechanism in Player Web Admin where users are unable to upload new imagery to be displayed on their Triton V4 Player. Existing imagery is unaffected. We are actively looking for a solution. More information to come.
Aug 17, 16:18 UTC
Resolved -
This incident is considered resolved.
Aug 21, 18:04 UTC
Update -
A fix has been implemented and we are monitoring the situation
Aug 14, 17:45 UTC
Monitoring -
This incident has been resolved and we are continuing to monitor.
Aug 14, 17:40 UTC
Investigating -
We are aware of an issue affecting the performance of our Advertising Services, which may result in delayed responses or, in some cases, failed requests. Our team is actively investigating the issue and working to identify the root cause. We will provide further updates as more information becomes available.
Aug 14, 15:33 UTC
Completed -
The scheduled maintenance has been completed.
Aug 18, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 23:00 UTC
Scheduled -
We will be performing scheduled database maintenance on August 17th at 23:00 UTC. No UI slowness or errors are expected during this window. If you do experience any issues, please wait until the maintenance has completed before retrying.
For any questions, please reach out by submitting a Support ticket.
Thank you for your patience. — The Triton Digital Team
Aug 14, 13:54 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:00 UTC
Scheduled -
A software release will take place between July 22nd and Aug 14th. Streaming delivery servers will be updated within the time window expected for scheduled maintenances under your SLA, unless we can re-route the traffic to other servers prior to the update.
This new release will introduce the following features and improvements: - Fix a corner case where our servers produced an initial HLS manifest with 4 segments, creating issues with pre-rolls being cut by some players/apps. - Security improvements related to SSL and SSL certificates. - Other bug fixes
This new release will be introduced on the following services: - Media Gateway (MG) - Media Relay (MR)
In order to minimize potential listener impacts, live streaming (MG) maintenances are spread over 3 or 4 deployment phases (one per night). The redundancy in place for our streaming services provides non impacting experience for most listeners. During a maintenance window, selected live streaming instances (MG) stop accepting new listeners and route all new listener traffic to alternate streaming instances. During this period, active sessions are kept alive for a minimum of 12 hours. Long-duration listener sessions (>12h) will get disconnected. The Media Relay (MR) maintenances are spread in 2 phases and could impact all listenership for a few seconds if the service can't recover the stream within the set buffer time. In such case, the system will failover on the second Media Relay automatically.
Our team will be monitoring the situation closely throughout the scheduled maintenance. If you have any questions or concerns, please feel free to reach out to our support team: https://help.tritondigital.com/docs/contact-support
Best Regards, Your Triton Digital Team
Jul 20, 15:53 UTC
Resolved -
This incident is resolved and a fix has been applied to the service via a software update.
Aug 13, 03:46 UTC
Monitoring -
A fix has been applied and the API is now returning data as normal. We are actively monitoring the situation. More information to come.
Aug 10, 15:41 UTC
Investigating -
We are investigating an issue with the Now Playing (or "Song History") service API where no songs are returned when a query is made. This may impact certain players using this API to display currently playing songs and also players using the API to display past songs. Live song information via cue points are not affected by this incident. More information to come.
Aug 10, 13:59 UTC