Forecasting missing data since August 16

Incident Report for Triton Digital Platform Status

Resolved

This incident is considered resolved.
Posted Sep 02, 2025 - 18:31 UTC

Monitoring

All data is now processed and up to date. Forecasting results should now be returning results as normal.
We are monitoring the situation closely.
Posted Aug 29, 2025 - 17:27 UTC

Update

Data ingestion continues. The system is now up to August 26th.
More information to come.
Posted Aug 29, 2025 - 13:22 UTC

Update

Data processing is continuing and will take several more hours to complete. Data has now caught up to August 24th.
More information to come.
Posted Aug 28, 2025 - 19:17 UTC

Update

A fix has been deployed. The missing data is being processed, which will take several hours to complete.
Posted Aug 27, 2025 - 14:03 UTC

Identified

A temporary issue has affected the forecasting and avails numbers of the most recent data in your reporting dashboards.
Due to a change in how certain data fields are processed, the reporting systems have been referencing an outdated dataset since August 16. While historical data remains intact, the most recent 28-day window may not reflect the latest activity, which could impact visibility into current performance metrics.
This issue may result in discrepancies in availability reporting during this period.
We are actively working to restore full data continuity and will notify you as soon as the latest data is fully integrated.
Posted Aug 25, 2025 - 17:39 UTC
This incident affected: EMEA (TAP Reporting - Inventory Availability Forecasting), AMERICAS (TAP Reporting - Inventory Availability Forecasting), and APAC (TAP Reporting - Inventory Availability Forecasting).