Live Streaming - Maintenance
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
A software release will take place between Feb. 2nd 2024 14:00 UTC and Feb. 22th 2024 18: 00 UTC
Streaming delivery servers will be updated within the time window expected for scheduled maintenances under your SLA, unless we can re-route the traffic to other servers prior to the update.
This new release will introduce the following features and improvements:
- Support for the new Sweepers and Safeguard source/API. Clients will soon have a new Interface to upload and assign these to stations. Only a fraction of clients are using either Sweepers or Safeguards today.
- Support for Content Targeting segments. Clients using content targeting will have more flexibility to have specific segments within a program for example. Contact Triton for more details.
- A few bug fixes.
This new release will be introduced on the following services:
- Media Gateway (MG)
- Media Relay (MR)
In order to minimize potential listener impacts, live streaming (MG) maintenances are spread over 3 or 4 deployment phases (one per night). The redundancy in place for our streaming services provides non impacting experience for most listeners. During a maintenance window, selected live streaming instances (MG) stop accepting new listeners and route all new listener traffic to alternate streaming instances. During this period, active sessions are kept alive for a minimum of 12 hours. Long-duration listener sessions (>12h) will get disconnected. The Media Relay (MR) maintenances are spread in 2 phases and could impact all listenership for a few seconds if the service can't recover the stream within the set buffer time. In such case, the system will failover on the second Media Relay automatically.
Our team will be monitoring the situation closely throughout the scheduled maintenance.
If you have any questions or concerns, please feel free to reach out by opening up a ticket via our Support portal: http://support.tritondigital.com/.
Your Triton Digital Team
This scheduled maintenance affected: AMERICAS (East - Live Streaming Delivery, West - Live Streaming Delivery), EMEA (Live Streaming Delivery), and APAC (South East & Pacific - Live Streaming Delivery, South - Live Streaming Delivery).