Our monitoring has shown that data queries to our various products are running as except for peak usage hours which occur in North American morning (from 13:00 to 16:00 UTC which is around 9:00 to 12:00 EST). Users running large queries during those times might experience issues where they get an error message or "No Data" as a result of the query. We advise these users to wait a few minutes and retry their query. Our teams have identified several data optimization initiatives which are being added to our various development sprints. The situation should improve as these initiatives are deployed over the coming days. More information to follow.
Posted May 17, 2022 - 15:06 UTC
We have identified the cause of the issue and area applying mitigation measures. The majority of queries should be running a bit smoother now and data should be showing. Large queries might still have issues completing. If your query results in No Data, please wait a minute and re-run your query. The situation should improve in the following hours. More information to follow.
Posted May 12, 2022 - 22:06 UTC
We have become aware of an issue with some of our data mechanisms which is causing certain user interfaces to be slow or show no data when making queries. Please note that no data loss is being incurred by this issue.
Affected components are as follows: - Podcast Metrics - Webacst Metrics - Streaming Metrics (excluding Realtime stats and audience pages) - Tap Forecasting - Tap Explore
More information to come.
Posted May 12, 2022 - 20:17 UTC
This incident affects: EMEA (Tap Reporting, Tap Reporting - Inventory Availability Forecasting, Tap Explore, Streaming Metrics UI, Webcast Metrics UI, Webcast Metrics API), APAC (Tap Reporting, Tap Reporting - Inventory Availability Forecasting, Tap Explore, Podcast Metrics UI, Streaming Metrics UI, Webcast Metrics UI), and AMERICAS (Tap Reporting, Tap Reporting - Inventory Availability Forecasting, Tap Explore, Podcast Metrics UI, Streaming Metrics UI, Webcast Metrics UI).