Banner clicks not being reported in TAP Explore Creative Report

Incident Report for Triton Digital Platform Status

Identified

We have identified an issue with how banner clicks are being recorded in the Tap Explore Creative Report. Banner clicks reporting in Tap Explore's Creative report was made to respect VAST 4.1 standards which uses CompanionClickTracking for tracking clicks. However, it seems that most of our clients are not yet compatible with this standard. We will therefore be going back to using "compaionclickthrough" which aligns with how clicks have been historically captured.
Development of this feature is being planned but may require several sprints to accomplish.
More information to come.

Posted Oct 07, 2024 - 21:32 UTC

This incident affects: EMEA (Tap Reporting), AMERICAS (Tap Reporting), and APAC (Tap Reporting).