Tap Explore - Maximum query period of 90 days in the past (temporary)
Incident Report for Triton Digital Platform Status
Update
We have deployed platform update that allows us to improve reporting capabilities. It is now possible to run reports with a start date that is up to 13 months in the past. However, the report's end date will be capped at a maximum of 90 days from the start date. This means that users wishing to run reports that cover a year can now do so by running 4 separate reports.
Users who are in need of reporting coving more than 13 months in the past are instructed to communicate with our Support Team (supportdesk@tritondigital.com).
More information to follow.
Posted May 19, 2022 - 19:29 UTC
Identified
As part of a previous incident (https://status.tritondigital.com/incidents/8my5chtpbpxw), the team had put in place a mitigation mechanism to restrict Tap Explore queries to be a maximum of 90 days in the past. Since the data display issues were resolved, the incident was closed but the temporary measure of limiting query periods to 90 days is still in effect to ensure product stability.
However, work is still being done to restore capabilities for larger queries.
To make tracking of the temporary limitation easier, we are moving this to its own incident.
At present, we cannot give an ETA of when this limitation will be removed.
More information to follow.
Posted Apr 29, 2022 - 20:35 UTC
This incident affects: EMEA (Tap Explore), APAC (Tap Explore), and AMERICAS (Tap Explore).