Issue with Estimated Uniques in Omny Studio portal

Incident Report for Triton Digital Platform Status

Resolved

This incident has been resolved.

Posted Oct 16, 2020 - 23:27 UTC

Update

We are in the process of reprocessing our estimated uniques data

Posted Oct 16, 2020 - 06:28 UTC

Identified

The service responsible for calculating the reach estimation began to perform incorrectly for data recorded on and after 2020-10-14 19:00 UTC. Reach reporting queries via the interface and APIs that include time on or after this period will be incorrect.

As of 2020-10-16 2:30 am UTC the data has been removed and now reports zeros. We are repopulating the data and hope to have this done shortly.

Download numbers have not been affected.

Posted Oct 16, 2020 - 04:02 UTC

This incident affected: APAC (Omny Studio Management Portal).